Short Term Focus
Information Technology infrastructure is usually added to companies incrementally. Over a period of time the mix of IT infrastructure present may not be optimal, efficient or cost effective. At Pixel, the short-term focus is to educate customers, make them familiar with newer products and technologies with the objective of improving quality of output while reducing operational costs and increasing efficiency.
In line with our mission to delivery superior solutions to our customers, we take the time to do a detailed situation analysis of your IT infrastructure. We then do a cost benefit analysis to determine the path to transition to an optimal IT infrastructure that will result in higher quality and lower operational costs. By building strong long-term relationships with our customers we develop a very good understanding of the customer's existing IT setup and their needs. The right solution is recommended by combining an in-depth knowledge of the products that we offer with a first hand understanding of the customer's needs.
Once the customer understands the tangible benefits to be reaped by upgrading to the IT configuration recommended by Pixel then our team performs the upgrade. Obsolete equipment is replaced with products that offer higher quality, speed and productivity while reducing costs.
As the customer's long-term partner for Work-Smart solutions, Pixel then provides on-site training so that the team members in the customer's organization learn how to use the new technology. A good understanding of all the features incorporated into a product is crucial for the customer to obtain the maximum productivity from it. Pixel takes time to train customers so that they can obtain maximum productivity and efficiency out of the new technology recommended and installed by Pixel.
As part of Pixel's mission to deliver exceptional value to the customers, finally the new products are evaluated using objective criterion to document and quantify the quality, productivity and efficiency benefits and the cost savings achieved by the solution recommended by Pixel.
Thereafter as the company's partner for digital solutions Pixel is always on call for service, maintenance and support.
Long Term Direction
Pixel's vision is to be the dominant provider of office and digital solutions in the Middle East. The company's medium to long-term goal is to firmly establish this leadership position and to become the preferred partner for office solutions for companies in the Middle East.
In order to accomplish this goal Pixel is executing a strategy of growth by increasing the number of retail outlets. The strategy is to grow the number of outlets steadily so that it can access and service its customers well.
As the one-stop shop for all office requirements, Pixel's strategy is to increase its range of products. This will be accomplished by forming strategic alliances with major manufacturers of office equipment. An important part of growing its stable of products is quality and performance evaluation. Since Pixel recommends solutions to its customers, it performs in-depth research into the products that it recommends, so as to ensure that its customers get the best of the breed products in terms of quality, efficiency and cost.
By following this two-pronged approach Pixel is able to become the leading supplier of office equipment in the Middle East. It can offer a comprehensive range of office equipment through a distribution chain of retail stores that give the company good market penetration and enable it to reach, build and service its customer base well.